Livestream FAQ

LIVESTREAM FAQ
For Merchandise related questions use: support@jsrdirect.com

PRINTATBLE TICKET DOWNLOAD
 
1. I've purchased tickets to the live stream.  How do I watch it?
-In order to access the live streams you will need to login to your account you created when checking out. Click the link below, login and our site will know you purchased a ticket. 
Each event will begin at 2PM Pacific / 5PM Eastern / 10PM UK 

October 17th Performing 'Slowly We Rot'
October 24th  Performing 'Cause Of Death'
November 7th  Performing Rare & Classic Special Tracks
    Note: if you did NOT create an account when checking out, no problem! You can create your account with your purchase email HERE.

    2.  Will this live stream be available for viewing later?
    Each event will be available on the same page as the stream until January 1, 2021.

    3. Can I watch the live stream on my phone? 

    Yes, The player is HTML5, so as long as your phone supports HTML5 video viewing you can definitely use your phone!

    What about my TV? 
    For TVs - Cast/Airplay are the best options. Some TV or device browsers cannot load video in this format. 

    To watch a livestream event, please ensure you have the following:
    System Requirements: Windows 7 or higher, Mac OS X 10.6 or higher

    Supported desktop browsers:
    - Google Chrome 45+
    - Mozilla Firefox 49+
    - Safari 10+
    - Microsoft Edge 15+

    Supported mobile browsers:
    - Chrome 45+
    - Safari 10+ (iOS)

    Internet Connection:
    - 10mbps download speed is recommended. Check your connection at www.speedtest.net

    Not Supported:

    - Internet Explorer
    - Roku {use casting} (more info: https://www.makeuseof.com/tag/roku-web-browsers/
    - Amazon Silk {use casting for fire stick} (more info: http://sn.gl/amazonsilk)
    - Playstation 4
    - Samsung Smart TV's {use Airplay where available} (more info here: http://sn.gl/samsungtv)

    4. How do I use the chat? 
    Chat / Ticket accounts are NOT linked. Registering an account in the chat is not required!
    Enter a UNIQUE username (like your instagram handle), and enter your message below. If you are prompted to enter a password, that means your username has already been registered by another user. 
    5. Can I buy tickets for my friends?
    -Of course! Once you’ve purchased more than one item with a ticket included, just email tickets@singlemusic.com with your order # and your friend’s email and an account will be set up for them! You can also use the chat button on the bottom right hand corner. 

    6. I have another question!
    -No problem, email  Livestream Support or click the chat button on the bottom right corner of this page!